Welcome to the Bullboxer AU Shop FAQ page. We’ve compiled answers to the most common questions about our premium Australian footwear, shipping, returns, and more. Can’t find what you’re looking for? Our Australian-based customer service team is always happy to help.
Products & Sizing
What types of footwear does Bullboxer specialise in?
We offer a wide range of premium Australian footwear designed for style and comfort. Our collection includes everything from sturdy Ankle Boots and Boots to sophisticated Dress shoes, casual Boat Shoes, elegant Heels, and comfortable Flats. We also offer a selection of Bags and essential Accessories and Shoe Care products to keep your footwear in perfect condition.
How do I choose the correct size?
Our sizing is consistent with Australian standards. We recommend referring to the specific size chart provided on each product page for the most accurate fit. If you’re between sizes or have specific fit concerns, please contact us at [email protected] for personalised advice before purchasing.
Ordering & Account
How do I place an order?
Simply browse our collections, select your desired items and sizes, and proceed to checkout. You can complete your purchase as a guest or create an account for faster shopping in the future.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and convenient checkout experience.
Delivery & Shipping
Where do you ship to?
We are proud to offer global shipping from our Australian base. However, due to logistical constraints, we are currently unable to ship to certain remote areas and parts of Asia. Our checkout system will automatically confirm if we can deliver to your location.
What are my shipping options and costs?
We offer two reliable shipping options to ensure your Bullboxer shoes arrive safely:
- Standard Shipping (DHL or FedEx): $12.95. Delivery within 10-15 business days after dispatch. Ideal for faster delivery to most global destinations.
- Free Shipping (EMS): Free on all orders over $50. Delivery within 15-25 business days after dispatch. A great budget-friendly option for larger orders.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey from our warehouse to your doorstep. We partner with premium carriers (DHL, FedEx, EMS) to ensure reliable tracking.
Returns & Exchanges
What is your returns policy?
We want you to be completely satisfied. If you are not happy with your purchase for any reason, we offer a straightforward 15-day return policy from the date you receive your item. Please ensure the items are unworn and in their original packaging. This policy reflects our confidence in the quality of our Australian footwear.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. We will guide you through the simple process.
Quality & Care
How should I care for my Bullboxer shoes?
To maintain the premium quality and longevity of your footwear, we recommend using the appropriate cleaning and protection products from our Shoe Care range. Specific care instructions can vary based on the material (leather, suede, etc.), so please refer to the care guide provided with your shoes or on our website.
Still have questions? Don’t hesitate to reach out to our friendly, Australian-based customer service team for personalised assistance. We’re here to help!
Email: [email protected]