Term and Conditions

Welcome to Bullboxer AU Shop! These Terms and Conditions govern your use of our website located at bullboxersshoes.com and your purchases from our store. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

At Bullboxer AU Shop, we’re committed to providing premium Australian footwear and accessories with exceptional customer service. We value transparency and want to ensure you understand your rights and responsibilities when shopping with us.

All content on this website, including text, images, logos, and product designs, is the property of Bullboxer AU Shop or our licensors and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content from this site without our express written permission.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations in colour or appearance may occur due to your monitor settings. If you have any questions about a product, please contact our customer service team before purchasing.

Our product range includes:

• Premium Australian footwear including ankle boots, boat shoes, boots, flats, and heels
• Fashion accessories and bags
• Shoe care products and accessories

When you place an order with us, you are making an offer to purchase goods subject to these Terms and Conditions. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product information, or problems identified by our credit and fraud avoidance department.

Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice, but such changes will not affect orders already accepted.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is deducted when your order is placed. For your security, we use industry-standard encryption for all financial transactions.

We ship globally, excluding some remote areas and parts of Asia. All orders are processed within 1-2 business days before shipping.

Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen circumstances. Bullboxer AU Shop is not responsible for delays caused by shipping carriers or customs authorities.

Risk of loss or damage to products passes to you when the products are delivered to the shipping carrier.

We want you to be completely satisfied with your Bullboxer products. If you’re not happy with your purchase, we offer a straightforward returns process.

Returns Period

We accept returns within 15 days of you receiving your order. All returned items must be in original condition: unworn, unwashed, with original tags attached and in their original packaging.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• Shoe care products from our Accessories and Shoe Care category
• Any footwear that shows signs of wear or has been used outdoors
• Items without original tags or packaging

Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and details about the items you wish to return or exchange
3. Wait for approval – we will email you a Returns Authorization Number and instructions
4. Package the items securely in their original packaging
5. Ship the package to our returns address: Bullboxer AU Shop Returns, 21 Church Street, CAREW, AU 5270

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your returned items:

• Refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method
• You will receive an email confirmation once your refund has been processed

Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days).

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we will process a refund instead.

As a valued customer, we ask that you:

• Provide accurate and complete information when placing orders
• Carefully inspect products upon delivery and notify us promptly of any issues
• Follow care instructions for your Bullboxer products to maintain their quality
• Understand that due to the nature of leather and other natural materials, some variations in products are normal and not considered defects

To the fullest extent permitted by law, Bullboxer AU Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the website or products.

Our total liability for any claim related to your use of the website or products is limited to the amount you paid for the products in question.

This limitation of liability does not exclude any rights you may have under Australian Consumer Law that cannot be excluded.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data. By using our website, you consent to the practices described in our Privacy Policy.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified Terms and Conditions.

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these Terms and Conditions or your use of the website shall be subject to the exclusive jurisdiction of the courts of Australia.